How We Help | Greencore Homes

How weHelp

BuyingWithus

Buying a new home is a big step and at Greencore Homes, we’re here to make it simple, clear, and exciting from start to finish. Whether this is your first home or your next chapter, our friendly team will support you every step of the way.

01. Discover Your New Home

Start by exploring our current developments and available homes. You can browse online, speak to our sales team, or visit one of our show homes to get a feel for what makes Greencore different – from our energy-efficient design to our beautifully crafted homes. Explore Our Homes

02. Reserve Your Home

Once you’ve found the right home for you, you can reserve your home with a small reservation fee. This takes your chosen home off the market and gives you peace of mind that your home has been secured.

03. Meet Your Customer Advisor

After reserving, you'll be introduced to your dedicated Customer Advisor. They'll be your main point of contact and will guide you through the whole process, keeping you informed and answering any questions you might have.

04. Personalise Your Home

Depending on the build stage, you will be able to choose from a range of high-quality finishes and fixtures to make your home truly your own. We’ll walk you through the available options and help you create a space that suits your lifestyle.

05. Stay Updated as We Build

We’ll keep you in the loop with regular updates, including photos and key milestones. You can relax knowing that your home is being built to the highest standards, using natural materials and modern methods that put sustainability first.

06. Legal & Financial Support

We’ll liaise with your solicitor and mortgage advisor to keep everything moving smoothly. If you need recommendations for trusted professionals, we’re happy to help. We also offer information on available government schemes and green incentives that may apply.

07. Final Checks & Moving In

Before you move in, we’ll invite you for a home demonstration so you can see how everything works and make sure you're 100% happy. Then it’s time to get the keys and move into your brand-new Greencore home!

OurAftercare

At Greencore Homes, we’re committed to delivering not only beautiful, sustainable homes, but also an exemplar customer experience that’s clear, supportive and built to last.

From the moment you reserve your home to long after you’ve settled in, our dedicated Customer Service team is here to help you feel comfortable, informed and looked after.

What You Can Expect:

01. Thorough Handover & Home Demonstration

Before you move in, we’ll walk you through your new home, explaining how everything works, from heating and ventilation systems to kitchen appliances and using your EV charger – so you know exactly how to get the most out of your home from day one.

02. Homeowners Hub App

Everything you need, right at your fingertips. Our Homeowners Hub is your personal digital companion - designed to store all the essential information about your home and community in one easy-to-access place. It’s part of our commitment to making homeownership smarter, simpler, and more sustainable.

03. Easy-to-Reach Support

Have a question? Need assistance? Our friendly Customer Care team is just a call or email away. We’re here to help - quickly, clearly, and with a personal touch.

04. Warranty & Aftercare

Every Greencore home is backed by a comprehensive warranty. We’ll explain what’s covered, how to raise any concerns and make sure you feel fully supported throughout.

05. Sustainable Living Support

We’ll guide you on how to live efficiently and comfortably in your low-carbon home – with top tips on how to reduce energy consumption and make the most out of your Greencore home.

06. Post-Occupancy Evaluation (POE)

We don’t just build homes - we learn from them. After you’ve settled in, we may invite you to take part in a Post-Occupancy Evaluation. It’s a simple way for us to gather feedback on how your home performs in real life – giving you greater insight into your home and how you can reduce your energy and your bills!

BuildingTrust That Lasts

At Greencore Homes, we believe great homes come with great support. That’s why we’re committed to making your journey as smooth and reassuring as possible – with real people, smart tools and a long-term approach to customer care.